SHIPPING
Processing & Delivery Time
All orders are processed within 5 business days – usually sooner, though. Once processed, delivery can take up to 7 business days, depending on the shipping option selected and your location.
Shipping Options
I offer different shipping methods to provide flexibility and convenience. Options will be displayed at checkout along with the associated costs.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable), so you can follow your parcel every step of the way.
Delivery Delays
While I do my best to ensure your order arrives on time, please note that delays can occasionally occur due to factors beyond my control, such as courier backlogs or external disruptions.
Incorrect Addresses
Please double-check your delivery details at checkout. I cannot be held responsible for delays or losses due to incorrect or incomplete shipping information.
Questions
If you have any questions about your shipment, please feel free to reach out via my contact page or at rene@truestyle.co.za. I’m here to help!
REFUNDS & RETURNS
Each session, product, and gift voucher I offer is thoughtfully created to support and encourage you on your style journey. Because of the time, preparation, and personal attention involved, I’m unable to offer refunds or accept returns.
Please feel free to reach out before placing your order if you have any questions — I’m always happy to help and make sure you feel confident in your choice.
Gift vouchers are non-refundable, non-transferable, and valid for 12 months from the date of purchase.